TSI – US Mortgage / Insurance Verification Executive Location Vashi, Navi Mumbai

Voice (Inbound)

• ₹22,000 – ₹23,000 In-hand Salary
• Incentives up to ₹13,000

Interview Process

1. HR Round
2. Typing Test
3. Operations Round
   

   Roles & Responsibilities

   Common Responsibilities

   • Verify employment, address, identity, loan, mortgage, and insurance details of applicants.
   • Review documents for accuracy, completeness, and compliance.
   • Update verification status and records in internal systems.
   • Follow process guidelines, quality standards, and turnaround time requirements.
   • Maintain confidentiality of customer and business information.

   Back Office Responsibilities

   • Process and validate customer information through internal systems.
   • Review and update records accurately.
   • Prepare reports and maintain documentation.

   Blended Responsibilities

   • Conduct outbound calls to verify insurance or mortgage-related information.
   • Perform backend verification and documentation tasks.
   • Record call outcomes and update system status.

   Voice (Inbound) Responsibilities

   • Handle incoming calls from US customers.
   • Assist with policy, claims, mortgage, renewal, cancellation, and documentation-related queries.
   • Provide accurate information and maintain high customer satisfaction.
   • Update customer interactions in the system.

   Eligibility Criteria

   • Graduates: Freshers can apply.
   • HSC Passed: Minimum 6 months of BPO experience required.
   • Good communication and computer skills preferred.