Job Description
Key Responsibilities
- Handle customer queries via calls, email, or chat.
- Assist customers with order placement, tracking, cancellations, returns, and refunds.
- Provide information about products, offers, and services.
- Resolve customer complaints professionally and within defined timelines.
- Maintain accurate records of customer interactions in the system.
- Ensure a positive customer experience and high customer satisfaction.
- Follow company policies, processes, and quality standards.
- Escalate complex issues to the relevant department when required.
